FAQS

What is the return policy?

We accept returns within 14 days if unused and in perfect resale condition. Please contact us via email at info@outerlimitsgy.co.uk to notify us that you wish to return an item including your name and order number. Returns should be packaged securely and returned with tracking to Outer Limits GY, 27 Regent Road, Great Yarmouth, NR30 2AF

What are the shipping options?

We offer free UK shipping with 48 hours delivery. Orders under £50 incur a flat rate postage cost of £3.99

What are the international taxes, duties, etc. that I have to pay?

We only dispatch to mainland UK

When will I receive my order?

This depends on when you place the order. If it is before 12pm on a working day, it will be dispatched promptly

What do I do if I never received my order?

Email us at info@outerlimitsgy.co.uk including your order number

What do I do if I received a defective order?

Contact us via email at info@outerlimitsgy.co.uk with a message about the defect and your order number

How do I make changes to an order I’ve already placed?

Contact us immediately via email at info@outerlimitsgy.co.uk with your order number

Where are you located?

We are on the busy pedestrianised Regent Road, sandwiched between the seafront and the town centre. We’re open six days a week and have three active social media channels 

How do I contact your company if my question isn’t answered here?

Complete the contact form, call or message us via Facebook or Instagram

Visit the shop