What is the return policy?
We accept returns within 14 days if unused and in perfect resale condition. Please contact us via email at firstname.lastname@example.org to notify us that you wish to return an item including your name and order number. Returns should be packaged securely and returned with tracking to Outer Limits GY, 27 Regent Road, Great Yarmouth, NR30 2AF
What are the shipping options?
We offer free UK shipping with 48 hours delivery. Orders under £50 incur a flat rate postage cost of £3.99
What are the international taxes, duties, etc. that I have to pay?
We only dispatch to mainland UK
When will I receive my order?
This depends on when you place the order. If it is before 12pm on a working day, it will be dispatched promptly
What do I do if I never received my order?
Email us at email@example.com including your order number
What do I do if I received a defective order?
Contact us via email at firstname.lastname@example.org with a message about the defect and your order number
How do I make changes to an order I’ve already placed?
Contact us immediately via email at email@example.com with your order number
Where are you located?
We are on the busy pedestrianised Regent Road, sandwiched between the seafront and the town centre. We’re open six days a week and have three active social media channels
How do I contact your company if my question isn’t answered here?
Complete the contact form, call or message us via Facebook or Instagram